Broadband Terms & Conditions
“Activation” occurs when the relevant Service is available for use by the Customer;
“Agreement” means these terms and conditions together with the Order;
“Service Provider” shall mean a company incorporated in the United Kingdom and whose details are noted on this website.
“Customer” shall mean any Customer of Service Provider in respect of the Service;
“Internet” shall mean the worldwide collection of private and public router-based networks that are interconnected via gateways and exchange points, and which all utilise the TCP/IP protocol suite;
“Initial Period” shall mean the initial billing period as stated on the Customer’s Order;
“Minimum Term” shall mean the minimum period that the Customer must pay for the relevant Service. For the avoidance of doubt, this is twenty four months unless expressly stated on the relevant order form.
“Network” shall mean the network over which Service Provider provide the Service;
“Notice” shall mean thirty days’ notice for all services. ”Notice” is the amount of notice you have to provide to terminate the service once the Minimum Term has been served. Notice must not be considered as received by Service Provider unless the Customer has received acknowledgement by email;
“Order” shall mean any request by the Customer to provide Service regardless of whether the request is submitted via the Service Provider physical order form or online order form;
“Quarter” shall mean the period of three months commencing on the specified date;
“Quotation” shall mean a written summary of Services and pricing valid for 30 days provided to the Customer for the purposes of submitting an Order to Service Provider;
“Recurring Charges” means those amounts payable by the Customer to the Service Provider on a recurring basis for the Service as set out in the Order;
“Service” shall mean the products or services offered by Service Provider and specified in the relevant Order;
“Website” shall mean the website from where these terms and conditions were obtained.
1 Customer Order
1.1 These terms and conditions apply to the Customer’s Order for Internet services and apply in addition to Service Provider’s standard terms and conditions of trading.
1.2 Service Provider reserves the right not to accept an Order.
1.3 Services are provided in accordance with each Order.
1.4 Orders will only be accepted if submitted via Service Provider order form or submitted by telephone and recorded.
1.5 Orders will not be considered as received or accepted by Service Provider unless the Customer has received acknowledgement by telephone or email from Service Provider.
2 Service Activation
2.1 Before being able to activate the Service, Service Provider will use its best endeavours to:
2.1.1 verify that the Customer’s premises listed in the Order as the designated installation address are in an area in which the Service is available; and
2.1.2 carry out a line test to check that the Customer’s line can support Service Provider’s Services.
2.2 Occasionally it will not be possible to establish whether the Service can be activated until after activation of the Service is attempted at the Customer’s premises.
2.3 Service Provider will send an Order confirmation by email to the Customer once the Order has been accepted.
2.3.1 If the Customer chooses to cancel the Order after confirmation but before the Service has been given a committed activation date the Customer will not be liable for any charges.
2.4 Service Provider will send an email to the Customer once a date has been set for the Activation of the Service or installation of any equipment necessary for the Activation of the Service. This email will normally be sent within 48 hours of the Order being accepted by Service Provider although may be delayed by provisioning issues outside of Service Provider’ control and for which Service Provider cannot not be held liable.
2.4.1 If the Customer chooses to cancel the Order after the committed date but before activation the Customer agrees to pay the full activation charges as well as the recurring charges for the Minimum Term. This is irrespective of whether the Customer uses the Service.
2.5 Installation of the Service may be subject to a survey carried out by Service Provider, or an agent contracted by Service Provider to undertake the survey. The Service may not be provided where the survey carried out is incomplete or unsatisfactory. Service Provider reserves the right to charge for such surveys although Service Provider will advise the Customer of any charges before work is undertaken and Service Provider will not carry out any chargeable work without agreement in writing from the Customer.
2.6 If the Service cannot be activated Service Provider will notify the Customer as soon as possible and the order will be cancelled. Service Provider may propose an alternative Service (where available)
2.7 Service Provider will use all reasonable endeavours to obtain the ‘Ready for Services date’ for the Service within 14 business days of order acceptance by Service Provider, but cannot be held responsible if provision takes longer or is not possible.
2.8 If Service Provider is unable to activate the Service according to the Customer’s Order due to the Customer’s act or omission, or due to incorrect information being provided by the Customer, Service Provider reserves the right to charge the Customer the agreed connection fee and service rental for the Minimum Term.
2.9 Occasional visits to the Customer’s premises may be required to resolve provisioning issues or Service faults. These visits are sometimes carried out by BT Openreach. Service Provider will liaise with the Customer to arrange the timing of these appointments. It is also possible that BT may contact the Customer directly in relation to the appointment. The Customer agrees to pay any charges made by BT in the event the Customer is responsible for any faults found.
2.10 Where required and to allow the installation to proceed the Customer will, at their own expense:
2.10.1 obtain all necessary consents, including consents for any necessary alterations to buildings;
2.10.2 take up, or remove, any fitted or fixed floor coverings, ceiling tiles, suspended ceiling and partition covers;
2.10.3 provide any electricity and connection points required by Service Provider or any contracted agents of Service Provider.
2.11 During Activation of the Service the Customer may temporarily lose the use of the Customer’s other telecommunications services on the telephone line used for the Service.
2.12 If the Customer wishes the Service to be activated on a specific date this must be notified to Service Provider in writing at the time of order. It is not always possible to arrange or delay activation to a specific date. Service Provider will use best efforts but cannot guarantee to arrange activation for a specific date, and cannot be held liable if this is not possible.
2.13 If the Customer is migrating an existing service from another provider Service Provider cannot be held responsible if the previous service provider ceases service before Service Provider has activated its Service.
3 Service Provision
3.1 Service Provider will provide the Service in a manner befitting a competent telecommunications Service Provider. Service Provider may subcontract the provision of all or any part of the Services to third parties.
3.2 Changes may be made to the Network or the technical specification of a Service from time to time; if these changes will detrimentally affect the Service, Service Provider will inform the Customer in advance.
3.3 Service Provider DSL Services are capable of synchronising to the exchange equipment at up to 24Mbps downstream as a theoretical maximum. The actual speed of the Service will depend on the length of the telephone line and the quality of the copper, and the customers internal cabling. These are factors which are outside of Service Provider’s control and for which Service Provider cannot accept any responsibility.
3.4 When a line is of a very poor quality or has a very long length, it may not be possible to provide the Service.
3.5 it is technically impossible for Service Provider to provide a 100% fault-free Service and Service Provider does not warrant or undertake to do so.
4 Commencement and Term
4.1 Following Activation, the Service shall continue to be provided for a period equal to the Minimum Term. If the Customer cancels this Agreement during the Minimum Term they will be charged for the remainder of the Minimum Term. If the Customer moves address within the Minimum Term, the remainder of the Minimum Term will still be applicable and must be paid by the Customer. The Minimum Term cannot be transferred to a new address.
4.2 Cancellation requires thirty days’ notice for all Services. This is in addition to the Minimum Term. On all Broadband Services the Customer will be charged the current cease fee upon ceasing the Service.
4.2.1 Termination notification by the Customer must be made in writing by email or letter.
4.2.2 Any notification of termination by the Customer must be authorised by the contact on the order or a staff member with suitable authority and must specify the telephone number of the Service and the date on which Service is to be terminated.
4.2.3 Termination notification by Service Provider to the Customer will be made by email to the contact stated on the Order by Service Provider Customer Services department.
4.2.4 The Customer must not assume that Service Provider has received notice of Termination unless Service Provider has confirmed this via e-mail.
5 Router or Modem Equipment
5.1 The Customer may use any compatible equipment. A list of compatible routers and modems will be made available to the Customer upon request. Where the Customer uses a router or modem not deemed to be recommended with the Service, Service Provider shall have the right to request that a compatible router or modem is used in order to provide technical assistance.
5.2 The router or modem is to be utilised on the master socket of the telephone line and not on an extension socket.
6 Use of Service
6.1 The Customer shall not use the Service:
6.1.1 in breach of Service Provider’s Acceptable Usage Policy;
6.1.2 in connection with the carrying out of any fraudulent, criminal, or any other illegal activity;
6.1.3 to send, knowingly receive, upload, download or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing or in breach of copyright, confidence, privacy or any other rights;
6.1.4 to cause annoyance or needless anxiety;
6.1.5 to send or provide or, knowingly receive responses to, any spam or unsolicited advertising or promotional material;
6.1.6 to knowingly or recklessly transmit any electronic material (including viruses) which shall cause or is likely to cause detriment or harm in any degree to computer systems owned by Service Provider or other Internet users;
6.1.7 in a manner which restricts or inhibits any other user from using or enjoying Service Provider’s products or services;
6.1.8 to utilise excessive amounts of bandwidth (as outlined in the AUP);
6.1.9 in breach of any reasonable instructions given by Service Provider;
6.2 Service Provider shall have the right to examine, from time to time, the use to which the Customer puts the Services and the nature of the data/information that the Customer is transmitting or receiving via the Services where such examination is necessary: (i) to protect / safeguard the integrity, operation and functionality of Service Provider’s (and neighbouring) networks; or (ii) to comply with police, judicial, regulatory or governmental orders, notices, directives or requests.
6.3 The Customer agrees to indemnify Service Provider and its subcontractors from any liability or claim arising out of, or any penalty or fine imposed in respect of, the Customer’s breach of clause 6.
7 Service Suspension and Alteration
7.1 Service Provider may suspend the provision of the Services or any part thereof, and/or disconnect the Customer’s facilities from the Network as a result of the following points. The Customer shall be liable for any recurring charges while suspended and in the event of Service Provider terminating the Service all recurring charges for the minimum period.
7.1.1 Service Provider has reasonable grounds to believe that the Services are being used in breach of Clause 6; or
7.1.2 the Customer’s use of the Network may damage or disrupt the proper functioning of the Network; or
7.1.3 Temporarily, for operational or technical reasons;
7.1.4 the Customer does not pay Service Provider’s invoices when due.
7.2 Service Provider shall give the Customer as much notice of a suspension under Clause7.1 as is reasonably practicable in the circumstances.
7.3 Service Provider shall be entitled to terminate or modify the Service, without any liability whatsoever, if any license or authorisation which Service Provider requires in order to provide the Service is not obtained, withdrawn or otherwise cancelled; in the event of a modification that is detrimental to the Service the Customer shall have the right to terminate this Agreement by giving Notice in writing in accordance with Clause 4.
7.4 Service Provider will provide the Service at the premises specified in the Customer’s Order. If the Customer wishes to move the Service to new premises, this will be treated as a cease of Service at the old premises with applicable notice and new provide at the new premises with applicable activation fees.
7.5 The Service may cease if the underlying telephone contract is altered or ceased.
7.6 If the Customer uses 100% of their monthly data allowance, where applicable, and has no additional data allowance available, they may have their Service supply stopped or the speed reduced until the next month commences. Customer may upgrade to a different Service that has a higher data allowance.
7.7 Customers may upgrade their Service with no penalty charge being applied. If a customer downgrades their Service they will be charged the remaining period of the minimum term. A new contract period will start when a new Service is activated regardless of being a result of an upgrade or downgrade. An upgrade is when a Customer moves their Service from a lower monthly data allowance Service to a higher data allowance Service or from a Service Provider DSL service to a higher speed Service Provider DSL Service or a Service Provider Fibre Service. A downgrade is when a Customer moves their Service from a higher data allowance Service to a lower data allowance Service or from a Service Provider Fibre Service to a Service Provider DSL Service or a lower speed Service Provider DSL Service.
8 Charges and Credit Terms
8.1 Service Provider only accepts payment by Direct Debit (where applicable). Service Provider may at its discretion only, accept payment by other methods, such as BACS, Credit Card as secondary collection method which will include an admin fee as part of this secondary payment method.
8.2 On the date that the Customer places an order, Service Provider shall invoice the Customer for the Activation Charges and the Initial Period.
8.2.1 The Customer agrees that thereafter, the Recurring Charges for the Services shall accrue and Service Provider will charge the Customer monthly in advance unless otherwise explicitly agreed in writing;
8.2.2 All amounts due under this Agreement to be paid by the Customer to Service Provider shall be paid in full (without deduction or withholding except as required by law) and the Customer shall not be entitled to assert any credit, set-off or counterclaim against Service Provider in order to justify withholding payment of any such amount in whole or in part;
8.2.3 The initial payment shall be made at the time of order;
8.2.4 Services invoiced monthly can only be paid via direct debit.
8.2.5 Direct Debit payments may be taken for the ongoing monthly rentals after a minimum of 5 working days’ notice.
8.2.6 If Service Provider cannot collect a Direct Debit payment, because the Customer has cancelled the instructions with the Customer’s bank or there are insufficient funds in the Customer’s account, Service Provider reserves the right to apply a processing fee of £10+VAT to the outstanding balance to cover the cost of the failed debit;
8.2.7 Service Provider reserves the right to immediately suspend all Services on the Customer’s account should the Customer’s Direct Debit fail for any reason outside Service Provider’s control.
8.2.8 Payment of subsequent invoices shall be made within 7 days of receipt;
8.3 Where the Customer disputes any amount due under an invoice the Customer shall notify Service Provider in writing within 7 working days of receiving the invoice. The parties hereby agree to act in good faith and use reasonable endeavours to resolve the disputed sum within 14 days of notification of the dispute by the Customer. Service Provider reserves the right to suspend the Service if the dispute is not resolved within the 14 day time period. Notwithstanding any other provision of this Agreement, Service Provider shall have no liability to the Customer for any loss or damages the Customer suffers as a consequence of such suspension.
8.4 Service Provider may, at their own discretion, charge interest on any overdue amounts payable from the due date (whether before or after judgment) at the rate of 5 percent per annum above the Sterling base rate of Lloyds Bank PLC.
8.5 Any and all prices given as a Quotation are subject to change in accordance with standard terms and conditions. All Quotations are based on information supplied to Service Provider by the Customer. In delivering the Service additional and supplemental work may be required and the Customer agrees to pay such additional amounts subject to their prior to approval.
8.6 Service Provider reserves the right to charge for debt collection, following failure to pay by the Customer.
9.1 Service Provider may terminate this Agreement by notice, such notice to take effect forthwith if:
9.1.1 the Customer has not paid following suspension under clause 8.3; or
9.1.2 the Customer has committed a material breach of this Agreement; or
9.1.3 the Customer fails to pay its charges when they become due; or
9.1.4 any meeting is convened for the purpose of considering a resolution, or any petition is presented or any other steps taken, for the purpose of making an administration order against the Customer, or for the Customer’s winding-up or dissolution, or any similar action or steps are taken in relation to the Customer and such action or steps are not withdrawn within 30 days; or
9.1.5 any administrator, administrative or other receiver or trustee or similar officer is appointed over the Customer or any steps are taken to do the same to the Customer.
9.2 The termination or expiry of this Agreement shall be without prejudice to the rights and liabilities of either of Service Provider or the Customer accruing up to such date.
10 Service Technology
10.1 ADSL or ADSL2+ over a telephone line:
10.1.1 the product uses Asymmetric DSL (ADSL) technology, operating over a PSTN line. It is not deployable on a PSTN line with certain products already installed.
10.1.2 It is the Customer’s responsibility that their phone line continues to work throughout the life of the Service.
11.1 The Customer acknowledges and agrees that acceptance of an Order and/or installation is not a guarantee that the Service can be successfully Activated. The factors that may limit the ability of Service Provider to provide Services include but are not limited to:
11.1.1 geographic availability. Products are available over a standard phone line within certain footprints. The transmission performance of some phone lines will mean that it is technically impracticable to provide Service to all Customers;
11.1.2 line characteristics. Each DSL Service states a line length over which Customers are likely to be able to assumptions;
11.1.3 Exchange conditions and systems will also affect the quality of the service and is outside of the control of the Service Provider.
12 Data Protection
12.1 Service Provider shall be entitled to store and process personal data provided on the Order form for its internal use and for the purposes of providing the Service.
12.2 The Customer has the right to request a copy of information relating to the Customer that is held by Service Provider, by written request to Service Provider’s customer service team.
12.3 The Customer may change appropriate personal information relevant to them held by Service Provider at any time, by advising Service Provider in writing.
12.4 From time to time Service Provider will contact the Customer about other Service Provider products and services. If the Customer does not wish Service Provider to contact them, it is their responsibility to inform Service Provider.
13 Service Level and Credits
13.1 Service level agreements or guarantees (SLAs) comprise of the following:
13.1.1 Service Provider will aim to Accept or reject orders for the provision of a line within seven business days following submission of an Order;
13.1.2 Service Provider will provide a minimum of technical support available 24hrs per day, 7 days per week, 365 days per year.
13.2 The SLA does not cover hardware which has been provided by the Customer or by Service Provider. Every effort will be made to minimise disruption caused by a faulty router but service credit will only be paid on the ‘wires only’ part of the Service.
13.3 The SLA does not come into effect until after the Service has been successfully activated and used by the Customer to gain access to the Internet for the first time.
13.4 The SLA does not cover service outages caused by faults on the underlying telephone line.
14.1 Service Provider gives no warranty and makes no representation in respect of the Services including, without limitation, the availability of such Services save as specified in the Terms and Conditions and hereby excludes, to the fullest extent permitted by law, all conditions, warranties, terms, undertakings and representations, express or implied, whether by statute, common law or otherwise in relation to such Services.
14.2 Service Provider shall not be liable to the Customer whether in contract, tort, by statute or otherwise in respect of any loss of profits and/or for any special, indirect, incidental or consequential loss or damage arising out of or in connection with the appointment of the Customer and/or the use of the Services:
14.2.1 loss of revenue; and/or
14.2.2 loss of anticipated savings; and/or
14.2.3 loss of business and/or goods; and/or
14.2.4 loss of goodwill; and/or14.2.5 loss of use; and/or
14.2.6 loss and/or corruption of data and/or other information, and/or
14.2.7 downtime; and/or
14.2.8 any damage relating to the procurement by the Customer or third party Customer of any substitute services.
14.3 For the avoidance of doubt, neither the types of loss and/or damage specified in clauses 14.2.1 to 14.2.8, inclusive, nor any similar types of loss and/or damage shall constitute direct loss for the purposes of this Agreement.
14.4 In no event shall Service Provider’s liability to the Customer, whether in contract, tort, by statute or otherwise exceed the greater of £5,000 (five thousand pounds sterling) and the total payments received from the Customer in the previous calendar year.
14.5 Nothing in this Agreement shall exclude or restrict the liability of either party for fraudulent misrepresentation and/or for death or personal injury arising as a result of the negligence of that party, its officers, employees, agents and/or sub-contractors.
15 Force Majeure
No failure or omission by Service Provider to carry out or observe any of the terms and conditions of this Agreement shall give rise to any claim against Service Provider or be deemed a breach of this Agreement if such failure or omission arises from a cause of force majeure or any other cause beyond the reasonable control of Service Provider.
16.1 No waiver by either party of any provisions of this Agreement shall be binding unless made expressly and confirmed in writing. Any such waiver shall not apply to any subsequent or other matter, non-compliance or breach.
16.2 This Agreement represents the entire understanding between the parties in relation to the matters dealt with herein and supersedes all previous covenants and representations made by either party, whether oral or written.
16.3 This Agreement is specific and limited to the Customer and may not be assigned, sub-contracted or otherwise dealt with by the Customer without the prior written consent of Service Provider.
16.4 The Customer shall comply with any and all rules, laws, statutes, enactments, orders, regulations, codes of practice and/or similar instruments applicable to the performance of its obligations under this Agreement.
16.5 If there are any contradictory clauses with another set of conditions, this set of Terms and Conditions will take priority.
This Agreement shall be governed by and construed exclusively in accordance with English law, and the parties hereby submit to the exclusive jurisdiction of the English courts.
Refund policy under Distance Selling Regulations
Your rights as a consumer
In accordance with the law, you have a 7 day ‘cooling off period’ in which you have the right to cancel your order for a full refund. You do not need to give a reason for cancelling your purchase but may do so if you wish. We are obliged to refund your payment within 30 days of your cancellation.
How to cancel within the 7 day cooling off period
Should you wish to cancel your order before activation or within 7 days of your order being placed, please either:
- Contact us by email or letter at the address as noted on our Contact page on the website from where these terms and conditions were obtained.
- Write to us at our registered address shown above.
Please include your order reference number, telephone number along with your name and address.
Refund will be made within 30 days of your cancellation.
Acceptable Usage Policy
In a nutshell, the following list details all the uses of the services that Service Provider consider unacceptable – in other words, unfair usage. Service Provider maintains and promotes a policy of fair and acceptable usage at all times, so please ensure that any use of the Service Provider’s services, by yourself or anyone in your household or office, doesn’t in any way contradict the restrictions listed below. This list is not an exhaustive and may be varied from time to time.
Please ensure that anyone using this service agrees with this Policy and is aware of their obligations under it.
This extends to your children or members of your household or your employees or office workers or any one accessing the network through your home or office.
What shall the service not be used for?
- Unlawful, fraudulent, criminal or otherwise illegal activities
- Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person.
- Sending or uploading unsolicited emails, advertising or promotional materials, offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters except that marketing communications in accordance with the Privacy and Electronic Communications Regulations 2003 if sent in batches of no more than fifty (50) emails at any time, each individual campaign being sent to no more than five hundred (500) recipients, with no more than five (5) campaigns per month
- Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by Service Provider or any other Internet user or person
- Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person.
- Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material
- Anything that may disrupt or interfere with Service Provider’s network or services or cause a host or the network to crash
- Launching “denial of service” attacks; “mailbombing” attacks; or “flooding” attacks against a host or network.
- Granting access to your services to others not residing at the premises at which these Internet services are provided.
- Making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large email attachments.
- Circumventing the user authentication or security process of a host or network.
- Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data.
- Monitoring or recording the actions of any person entitled to be in your home or business premises without their knowledge or any person or thing outside of your home or premises including, without limitation, any public highway or roadway or another person’s home or business premises.
- Collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally collected, streamed, distributed or accessed.
You are responsible for ensuring that any username and/or password selected by you remain confidential so that the network cannot be used by any unauthorised person.
The username and/or password referred to include, but are not limited to, those controlling access to (a) any computer hardware systems or networks; (b) any computer software or applications; or (c) any other services accessed by you in the use of either of the above.
You shall not disclose your username or password to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.
You are responsible for taking all reasonable steps necessary to prevent a third party obtaining access to the network.
You must immediately advise us if you become aware of any violation or suspected violation of these Security provisions.
What about usage by kids and others without you knowing?
You are responsible for all uses made of Service Provider’s service through your account (whether authorised or unauthorised) and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that Service Provider are not responsible for any of your activities in using the network. Although the Internet is designed to appeal to a broad audience, it’s your responsibility to determine whether any of the content accessed via Service Provider’s service is appropriate for children or others in your household or office to view or use.
Excessive Network Usage
If it’s felt that any customer’s activities are so excessive that other members are detrimentally affected, Service Provider may give the customer generating the excessive web traffic a written warning (by email or otherwise). In extreme circumstances, should the levels of activity not immediately decrease after the warning, Service Provider may terminate that customer’s services.
What happens if the Policy is breached?
If any customer’s use of these services constitute a breach of this Policy, Service Provider may, at its option and discretion, either give the customer notice to stop the unacceptable use(s) or terminate that member’s services (with or without notice as Service Provider considers appropriate).
Ofcom General Condition 24 on Sales and Marketing of Fixed-Line Telephony Services
We are regulated by the telecommunications regulator, Ofcom. In selling and marketing our fixed-line services, we are required to comply with a regulation known as “General Condition 24″.
To view a copy of General Condition 24, click the link below:
or more generally: